Should you wish to cancel a booking, we require notification in writing from the person who made the booking, unless exceptional circumstances prevent this. We may refuse or terminate any booking that is not considered genuine or that places the driver or vehicle at risk of damage or abuse by the client or anyone associated with them. No refunds will be issued for services partially used or for unused return journeys. Entry to the vehicle may be refused if the chauffeur suspects drug, alcohol, or solvent abuse by any passenger prior to or during the hire period.
Cancellations made by the customer within 24 hours from the start of the hire period will incur a charge of 100% of the booking fee; deposits are non-refundable. If the customer fails to show at the designated time and place, the full cost of the booking, including any waiting time, will be charged.
Any waiting or stopping required at the client’s request during a journey, or delays caused by the client being late, will be charged at £60.00 plus VAT per hour, pro rata.
Any malicious damage or deliberate breakage resulting in damage to the vehicle will be charged to the individual who placed the booking. A fee of £200 plus VAT will be charged for excessive soiling inside the vehicle, defined as conditions where the vehicle cannot be used for subsequent clients without significant cleaning.
We reserve the right to change the vehicle prior to any booking under exceptional circumstances. The client will be informed prior to collection if this change occurs. A vehicle of equivalent standard will be provided, though it may lack some internal features. In the event of a vehicle breakdown during a journey, the chauffeur will make every effort to arrange a substitute vehicle as soon as possible, which may differ from the original vehicle category. Pets may be permitted at the company's discretion, potentially incurring an additional charge. Guide or assistance dogs are accepted without additional charge.
All unusually sized or large amounts of luggage should be declared at the time of booking. We are not responsible for an inability to transport passengers due to insufficient vehicle capacity for declared luggage.
Full payment or a deposit may be required for non-account bookings. Payments can be made via bank transfer, credit/debit cards, or cash. A deposit of 25% of the booking fee is required once the initial quote is accepted, and full payment is due 24 hours prior to travel. Bookings on Public Holidays may have increased rates, which will be communicated at the time of booking.
We strive to ensure timely arrival at your destination but are not liable for delays caused by traffic, road closures, diversions, adverse weather conditions, or other unforeseen events. We may cancel services and refund any payments in the event of circumstances beyond our control.
Your booking is confirmed only upon receipt of a written confirmation via email from our booking system. Please review your booking confirmation carefully and notify us immediately of any discrepancies. We will check all flight details and connection times provided by the client but are not responsible for errors, cancellations, or timetable changes that result in losses or delays.
We recommend collection and journey times that account for known traffic conditions and congestion areas to ensure timely arrival at your destination. We are not responsible for any losses incurred if the client chooses to ignore these recommendations or delays the agreed pick-up time. Any journey delays caused by the passenger are their responsibility. The driver should not be asked to alter driving style to make up time. If a flight arrives earlier than expected, we will collect the client at the previously agreed time.